Right of withdrawal and consequences
- Consumers may withdraw from their contractual agreement within 14 days without explanation by giving notification in text form (e.g. letter, fax, email) or ‒ if the item has been delivered before the deadline ‒ by returning the goods. The period begins after receipt of this notification in text form, but not before the goods have been received by the addressee (in the case of periodic deliveries of similar goods, not before receipt of the first part delivery) and not before fulfilment of our information obligations pursuant to Article 246, section 2, read in conjunction with section 1 (1) and (2) of the German Act Introducing the Civil Code (EGBGB) and our obligations pursuant to Article 312g (1), first sentence, of the German Civil Code (BGB) read in conjunction with Article 246, section 3, of the EGBGB.
The timely despatch of the notification of withdrawal or the goods shall be deemed sufficient for compliance with the withdrawal deadline.
Notification of withdrawal must be addressed to:
Christ for all Nations
Orber Strasse 67
60386 Frankfurt am Main
Tel: +49 69 47878-0 Fax: +49 69 47878 1030
Consequences of withdrawal
- In case of an effective withdrawal from contract, the services received by either party must be returned and any derived benefits (e.g. interest) must be surrendered. If you do not return or surrender the received service and benefit (e.g. advantages from use) or only return it in part or in a deteriorated condition, you must pay us compensation. You will only be required to pay compensation for the deterioration of the item and for derived benefits if the benefits or the deterioration is due to the item being handled in a way that goes beyond checking the features and functioning. Checking the features and functioning is understood to mean testing and trying out the item in question, as is possible and customary when purchasing items in a shop.
- You must bear the regular cost of returning the goods if the item supplied is what was ordered and if the price of the item returned does not exceed EUR 40 or, if the price of the item was higher on the date of withdrawal from the purchase agreement, if you have not made payment or a contractually agreed part payment. Otherwise, you will not be charged for returning goods. Obligations to refund payments must be fulfilled within 30 days. That period begins for you when you send your notification of withdrawal or the item; for us, that period begins on receipt of said notification or item.
End of the notification of withdrawal
For the return of goods, we have the following non-compulsory request:
Please return goods, if possible, in the original packaging with all accessories and all packaging components. Please also use protective outer packaging, as appropriate. If you no longer have the original packaging, please use suitable packaging materials to ensure that the items are adequately protected against damage during transportation.
Please return the goods to us, if possible, with postage paid, regardless of who is cover the transportation costs. Returning goods without paying postage leads to avoidable costs. We cannot therefore accept packages that are returned without postage paid. Please contact us before returning goods; we will then refund any advance delivery charges.
The instructions for returning items are not a precondition for the effective enforcement of any right of withdrawal.